Everything we get asked most often. If your question is not here, write to us at info@evelyn-newyork.com and you will hear back within one working day.
Where is my order?
You can follow it at any time on our order tracking page, using your order number and the email address you used at checkout.
How long does delivery take?
Count 2 to 3 working days for us to get it ready, then 4 to 9 working days in transit, so 6 to 12 working days in total. Weekends and public holidays are not counted.
How much is delivery?
Nothing. Every order ships free across the United States, with no minimum to reach.
How long do I have to send something back?
30 days from the day your order arrives.
I need another size, what do I do?
Send back the one you have and place a new order for the size you want. That is the quickest route, you do not wait twice.
Who pays the return postage?
You do, if you changed your mind or want a different size. If it arrived damaged or if we sent the wrong one, tell us straight away and we will make it right.
What can I pay with?
Visa, Mastercard, Apple Pay, Google Pay and Shop Pay.