Shipping Policy

Shipping details

To ensure your order is processed the same day, please place it before 11:00 PM EST/EDT! We’ll pack and ship your order within 1-2 business days (Monday - Friday). After dispatch, you can expect delivery in about 4-6 business days (Monday - Friday).  

Shipping Costs  

We provide free shipping on all orders.  

Order Delays  

While we strive to deliver on time, unforeseen delays may occur. If your order takes longer than anticipated, don’t worry – we’ll keep you informed. For updates, feel free to email us at support@evelyn-newyork.com

Damaged or Incorrect Order  

If your order arrives damaged or if you receive the wrong item, please reach out to us at support@evelyn-newyork.com. We’ll work quickly to resolve the issue for you.  

Cancelling Orders  

Should you need to cancel your order before it ships, just send us an email at support@evelyn-newyork.com, and we’ll take care of it. If your order has already been dispatched, you can start a return process once it arrives.

Note: If the customer refuses delivery or does not pick up their order within the specified time period (usually 5-7 days), we (the merchant) are not responsible for the refused delivery/uncollected package and cannot provide a refund.